remote support

As part of our ongoing commitment to Service & Support, Ascencia provides remote support to all its users free-of-charge for the life of their instrumentation. Remote support can be delivered via telephone, email or by remotely accessing users' computer workstations.


For remote support via telephone:
Please call our nationwide number: 1 300 887 619 and select Option 2


For remote support via email:
Please email us at: support@ascencia.com.au


For remote computer access:
Ascencia utilises TeamViewer software to remotely access most computer workstations via a secure internet connection. Users must launch the TeamViewer QuickSupport application on their infringing computer, then communicate their ID and password to us for access.

> Click here to download TeamViewer QuickSupport: teamviewer